Contact Us
This is the page to use if you want to reach the editorial team behind New Online Casinos UAE — to challenge something we have written about a bonus, to report that an offer has changed, or to ask how a wagering requirement actually works in practice. Write to [email protected]. We read everything and reply to genuine enquiries, usually within two working days.
Most of the messages we get are about bonuses: a welcome package that paid out differently from the headline, a free-spins batch that expired sooner than expected, or a withdrawal held back because bonus funds had not cleared their turnover. Those messages are useful to us, and the more detail you give, the faster we can verify and correct.
Before anything else: the legal position in the UAE
We are a comparison publisher, not an operator, and we cannot place a bet, open an account or move money for you. It also matters that you understand what you are contacting us about. The General Commercial Gaming Regulatory Authority (GCGRA), established in September 2023, is the federal regulator for commercial gaming licence categories in the UAE. It licenses The Game LLC national lottery, the land-based Commercial gaming licence held for Wynn Al Marjan Island in Ras Al Khaimah (scheduled to open September 2027), Sports Wagering licence activity, and Internet Gaming licence activity — where, as at Sep 22, 2026, a single operator has been authorised. That licensed online product carries geolocation restriction to players inside the UAE and a minimum age 21 for licensed gaming.
Every casino listed on this site is licensed offshore, not by the GCGRA. None of them is legal, licensed or GCGRA-approved in the UAE. Gambling outside the licensed perimeter remains a criminal offence under Federal Decree-Law No. 31 of 2021 (the Crimes and Penalties Law, effective January 2022). The criminal law is federal and identical in all seven emirates — Dubai is not more permissive than Sharjah, and the reverse is also untrue. Sources disagree on article numbers and penalty amounts, so we do not state them; consult a qualified professional before acting. You must be 21 or over to use the GCGRA-licensed product, and you should check each offshore site's own stated minimum age, which is set in its own terms and is not something we assume on its behalf. We will not answer questions about evading geoblocks, payment blocks, merchant-code declines or KYC, and we do not publish that kind of guidance.
How to make a bonus enquiry we can actually act on
Bonus disputes are winnable far more often when the paperwork is in order. Include the following and we can usually tell you within a day whether the operator has applied its own published terms:
- The operator name and the exact offer you claimed, as it was worded when you claimed it.
- The date and time you claimed it, and your deposit amount and currency.
- The wagering requirement stated in the terms, and whether it applied to bonus only or deposit plus bonus.
- Which games you played, since game contribution to wagering differs — slots usually count fully, live dealer games and table games frequently count far less or not at all.
- Whether you exceeded the maximum bonus bet at any point. This single clause voids more balances than any other.
- Screenshots of the cashier, the bonus balance and any message from support.
Please redact your account password, full card numbers and identity documents. We never need them, and we will not open attachments containing them.
Commercial disclosure
Some links on this site are commercial, and New Online Casinos UAE may earn a commission if you open an account through them. That arrangement pays for the research; it does not buy a position, a rating or a favourable sentence. Editorial ratings are our own assessment, not customer-review scores, and advertised bonus values and payout speeds are the operator's claims until verified. Our full arrangements are set out in our editorial and ownership statement and terms and conditions.
Corrections we are most often asked to make
Bonus terms move quietly. These are the three operators readers contact us about most, and what we would want to know about each. Each headline figure below is the operator's advertised offer, subject to that operator's own terms.
AmunRa — editorial rating 10.0
AmunRa sits top of our list mainly because its welcome structure is legible: 100% Welcome Bonus up to $500 + 200 Free Spins + 1 Bonus Crab, subject to minimum deposit, wagering requirements, maximum bonus bet and expiry as stated in its own terms. The reason it earns the contact traffic it does is the Bonus Crab element, which readers ask us to explain because it is not a standard match or free-spin mechanic. If you write to us about it, tell us what the site displayed as the eligibility condition at the moment you deposited — that wording has been revised more than once. Limitation worth stating plainly: the dollar denomination means AED conversion at deposit and again at withdrawal, so the real cost of clearing a $500 match is higher than the sticker, and the site is offshore-licensed with no GCGRA recognition.
TikiTaka — editorial rating 9.9
TikiTaka's 100% Match Bonus up to $500 + 200 Free Spins is close to identical in headline terms to AmunRa's, which is exactly why readers ask us to compare them. The distinction we look at is how the free spins are released — in batches over several days, or in one block — because a staged release shortens the practical window for each batch against the stated bonus expiry date. Send us the spin schedule your account showed and we will check it against the published terms. Limitation: the cap is modest for a headline offer, and bonus cashout limits on this type of package often mean a large win from spins is trimmed before it reaches your withdrawal.
Cleobetra — editorial rating 9.7
Cleobetra is the one we field the most currency questions about, because its Up to €1,000 + 350 Free Spins Welcome Bonus is denominated in euros. Against the AED's roughly 3.67 peg to the dollar, a euro-denominated bonus adds a second conversion step and a second spread. The offer is generous on paper and the spin count is high; whether it clears is a function of the wagering multiple and game contribution, which we ask you to quote from the terms rather than from the promo banner. Limitation: two-currency exposure makes the true value harder to pin down than a dollar offer, and a high headline attracts a correspondingly high turnover requirement.
Bonus types we can explain, and the clause to check in each
| Bonus type | What to check first |
|---|---|
| Welcome bonuses and deposit bonuses | Whether wagering applies to bonus only or deposit plus bonus |
| Free spins | Spin value, release schedule and expiry on each batch |
| No-deposit bonuses | Bonus cashout limits — usually the binding constraint |
| Cashback bonuses | Whether cashback is cash or bonus funds, and the calculation period |
| Loyalty rewards and VIP programmes | How points convert, and whether tier status expires |
Across all of them, the clauses that decide outcomes are wagering requirements, game contribution to wagering, maximum bonus bets, bonus expiry dates, bonus cashout limits and minimum deposits. If an operator has changed one of those without notice, tell us and we will date the change.
Payment and payout questions we can help with
We hold no funds and cannot process or chase a payment. What we can do is tell you how a route normally behaves. UAE bank card declines are the most common enquiry: debit and credit card payments and domestic bank transfers are routinely blocked against gambling merchant category codes, and that is a matter for your bank, not something we will help you work around. Readers instead ask about international e-wallets such as Skrill and Neteller, and about cryptocurrency payments including stablecoins, where the currency conversion at both ends is the cost to watch alongside any payment fees.
On the payout side, we can explain what typically drives withdrawal processing times: KYC and identity verification completed before you request rather than after, source-of-funds checks on larger sums, and withdrawal limits applied daily, weekly or monthly. Note that every one of these transactions leaves a record with your bank or the exchange you use. For a withdrawal dispute, go through the operator's own casino complaints procedures first and keep the ticket references; if it stalls, send us the timeline and we will note the pattern in our review. We cannot guarantee a payout, and nobody honest can.
Questions about the games, the software and the apps
Game-library questions are fair game. We can point you to which operators carry deep slots catalogues, including progressive jackpots, and which run substantial live dealer games sections covering blackjack, roulette and baccarat. We also field questions about casino software providers — Pragmatic Play, Evolution, NetEnt, Play'n GO and Microgaming — and about return to player (RTP) and slot volatility, since some studios publish configurable RTP ranges and the figure an operator serves is not always the studio's highest. On mobile, ask us about mobile casino games in the browser versus dedicated casino apps, and about right-to-left layout holding up on smaller screens.
Arabic-language provision is worth a specific question, because it varies more than marketing suggests. There is a difference between a translated Arabic-language interface, a true right-to-left layout, Arabic-speaking live dealers at the tables and genuine Arabic support hours that cover Gulf evenings. If a site has advertised one and delivered another, that is exactly the sort of report we want.
Adjacent products these operators also run
Almost every casino on this site also runs a sportsbook, and several add virtual sports, esports, poker rooms and lottery-style instant games. Those sections matter here for one reason: bonus funds usually do not cross between them. A casino welcome bonus typically cannot be wagered on sport, and a sports free bet will not clear slots turnover — the terms are separate, the wagering multiples differ, and the market-odds minimum on a sports offer has no casino equivalent. If you are contacting us because a bonus disappeared after you switched products, that is probably why. Local sporting interest around Meydan Racecourse and the Abu Dhabi Grand Prix drives a lot of sportsbook traffic, and a GCGRA-licensed Abu Dhabi live dealer studio has been part of the domestic licensed picture — neither of which changes the status of the offshore sites we review.
Verifying an operator yourself before you write to us
Half the enquiries we receive can be settled in five minutes at the source. Offshore gambling licences are published, and licence verification is a public exercise:
- Find the licence statement in the site footer and note the regulator named — commonly the Curacao Gaming Authority, the Anjouan Gaming Board or the Malta Gaming Authority.
- Check the licence number against that regulator's own register, not against the badge on the casino page.
- Confirm the casino ownership, the operating company and registered address match the licence entry.
- Note the site's stated minimum age and its listed customer support channels and hours.
If the register and the footer disagree, tell us. That is a material finding and we will date it and act on it. None of these offshore licences confers any standing in the UAE, and no casino anywhere is completely safe to assume good faith with.
If your message is about harm rather than a bonus
Some people write to us because the gambling has stopped being a pastime. We are not a support service and we will not try to be one, but we will point you somewhere useful and we will not push an offer at you. Every operator we list should give you deposit and loss limits, time-outs, reality checks and self-exclusion in the account settings; use those first, and consider gambling blocking software at the device level. The GCGRA Voluntary Self-Exclusion programme, run alongside the UAE Responsible Gaming Alliance and including cooling-off periods, applies to GCGRA-licensed gaming and does not reach offshore sites — it is not something an offshore account can be used to sidestep, and we will not help anyone do that. In the UAE, the Takalam support service offers confidential counselling, and Gambling Therapy provides free international support at gamblingtherapy.org. Our responsible gambling page sets out the tools in more detail. Gambling is entertainment that costs money; it is not income and it will not fix a financial problem.
What we will not reply to
- Requests to change a ranking in exchange for payment. Commercial terms do not touch editorial order.
- Questions about bypassing geolocation, ISP blocks, payment screening or identity checks.
- Requests for legal advice on your personal position. Speak to a qualified professional licensed in the UAE.
- Requests that we intervene directly with an operator on your behalf, which we have no authority to do.
- Unsolicited casino submissions with no verifiable licence entry or operating company.
Reaching us, and what happens next
Email [email protected] with a subject line that names the operator and the issue — "AmunRa — free spin expiry" gets triaged faster than "question". Corrections go to a reviewer, get checked against the operator's live terms, and if they stand we amend the page and date the change, because the UAE framework is new and moving and undated claims age badly. Findings on this page were last checked on Sep 22, 2026 by Ayman Al Awadi.
If you are still deciding where to play rather than resolving a problem, read the bonus terms on the operator's own page before you deposit, weigh the conversion cost of a dollar or euro balance against the AED you are funding it with, and treat a large headline cap as a signal to look harder at the turnover multiple. Our comparison of casinos outside the UK self-exclusion scheme covers a related audience if that is what brought you here. Take your time; nothing on this site expires because you slept on it. Gambling is for adults only — 21 and over for the GCGRA-licensed product, and per each operator's own stated age limit elsewhere.